Product returns and refunds
You have the right to return the product you received within 14 calendar days (Greece/Cyprus) and 28 calendar days (foreign). You can request its replacement with another size (ring) or another product. We emphasize that the shipping date of the returned product is considered to be the one written by the courier on the receipt, to check the deadline. Return costs are borne by the person making the return. We recommend that you return the product by registered parcel, so as to avoid the risk of theft, damage or loss of your parcel.
In addition, we inform you that inpiral.gr does not bear any responsibility in case of loss or damage of the product during the transport of the return.
In any case the returned product must be in the condition received by the customer. This means:
- It must not be damaged and its packaging must be the one that normally accompanies the product
- To be accompanied by all the original documents with which the product was delivered (e.g. Retail Receipt, Invoice, Warranty, etc.)
- Must not have been worn/used
- Be well packed so that it is not damaged during transport
- If it was accompanied by a gift, it should also be returned together with the product
If the above conditions are met, you are free to send it back to us for a replacement, having taken care to complete the return form enclosed in the original packaging. Otherwise we reserve the right not to accept the return.
In short, the exchange process is as follows: You send us the product to be exchanged to the following address:
18 Riga Feraiou
As soon as we receive the product, we check if it meets the above conditions and inform you by e-mail or by phone. The cost of shipping the new product is borne by you and is:
- 2,5€ within Lamia
- 4,8€ for land/island destinations
- For Cyprus and abroad consult the price list attached to the section «Shipping methods»
If you want us to send you the product with your own partner carrier, you should know that our company does not assume the costs of transporting the package, nor does it bear any responsibility for any longer delivery time than the partner courier company's estimate.
The return process takes approximately 14 working days, however during busy periods it may take longer. In any case, our company keeps you constantly informed about the progress of the process.
It is clarified that changes are always made to the purchase price of the product with the additional charge indicated above. In the event that the new product you choose has a lower price than the one you are returning, you are entitled to a discount coupon equal to the resulting difference. Refunds are not made for the above case.
Return of defective/wrong products
In the rare case in which defective products were sold or the wrong products were sent or the products were damaged during transport due to the proven fault of inspiral.gr, then inspiral.gr assumes full responsibility for the replacement, the return cost (then it will deposit the corresponding amount costs to a bank account that will be indicated to us), as well as reshipment costs.
In order to determine if the product is defective, you should send us by email to firstname.lastname@example.org photos of the product, showing the problem in as much detail as possible, in order for it to be checked by the relevant department of our company. If you send us the product without complying with the above procedure, you bear all the costs of transporting the product in addition to those that arise, as well as our company reserves the right to refuse to receive it. The return conditions remain the same as those mentioned above.
Seasonal items are only exchanged for a matching seasonal item and no refunds are given on those items.
Changes and returns on special orders are not made.
Order cancellation – Right of withdrawal
It is possible to cancel your order in the following cases:
- Before shipping the product: – Cancellation is possible by sending an e-mail to email@example.com or by calling 2231023216 every day, Monday - Wednesday - Saturday: 10:00 - 14:00 and Tuesday, Thursday and Friday: 10:00 - 14:00 :00 and 18:00-21:00).
- After the product is shipped: - In case that the cancellation is made after your order has been shipped, you are responsible for the shipping costs for sending the product from us to you and the costs of returning the product back to our company.
- After receiving the product: - You can exercise your right of withdrawal, i.e. return the product and get your money back, within 14 calendar days from the day you received the product. It is clarified that in order to proceed with the product return, the following conditions must be met:
The product must be undamaged and its packaging must be the one that normally accompanies it. The product must be accompanied by all the original documents with which the product was delivered (e.g. Retail Receipt, Invoice, Warranty, etc.). The product must not have been worn/used. It must be well packed so that it is not damaged during transport. If it was accompanied by a gift, it must also be returned together with the product.
Refunds are always made at the purchase price of the product, minus the shipping costs of shipping the product from us to you. The costs of returning the product are borne by you. The deposit of your money will be made within 14 working days from the moment we receive the products to be returned and if they meet the conditions for returned products.
It is recalled that a refund is made only in the case of using the right of withdrawal. In the event of an exchange with another product of lower value, you are entitled to a discount coupon equal to the resulting difference, minus the transport costs of the exchange.